Have a question? Here are the most frequently asked customer service questions.
| Q: |
My vehicle hasn't shifted properly since having the transmission fluid changed recently. What happened? |
| A: |
Only an AAMCO trained transmission professional should service your transmission. There are specific situations that a fluid service will accelerate or aggravate a performance problem.
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| Q: |
Could a fluid change solve my problem? |
| A: |
It's possible. Depending on what the transmission is doing, a fluid change along with replacing the filter and making the necessary adjustments may solve the condition you are experiencing. If the car has an internal problem, it will not. In any event, the vehicle must be evaluated as part of our TranScan service.
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| Q: |
What's the most something like this could cost? |
| A: |
The most it could cost initially is 45 minutes of your time. Our TranScan service is free.
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| Q: |
Why can't you give me a price over the phone? |
| A: |
We find that, many times, customers call with what appears to be something serious and it turns out to be something simple. In other words, only after a complete and thorough evaluation on the transmission is made and the cause of the symptom is identified can your AAMCO representative offer you a price. We will be in a much better position to do that after our free TranScan.
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| Q: |
Could I wait to have the car repaired? |
| A: |
No. The longer you drive the vehicle the worse the condition will become. The worse the condition becomes the more it will cost to repair. If you are interested in saving money, the best thing would be to bring it in right away. After all, it might be something simple. If you are concerned about driving the vehicle any further, your AAMCO representative can arrange to have the vehicle towed in and evaluated. In most cases, towing is FREE with major repairs. In the long run this is the least expensive option.
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| Q: |
If you see this type of problem all the time why can't you give me a price? |
| A: |
While we might have seen the symptom before, we know, based on our experience, that the cause of the symptom can be varied. For that reason, we recommend that a TranScan indicates an RDI is necessary; we will give you an exact cost of repair and get your authorization before we begin any repair to your transmission.
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| Q: |
What if I need a new transmission? How much would that be? |
| A: |
It is highly unlikely that you will need a new transmission. Of the 300 to 500 parts inside an automatic transmission, some will be able to be reused. That saving can be passed on to you. We find it more inexpensive to rebuild the transmission than replace it. The price to repair your transmission will depend upon how much damage is done to your transmission.
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| Q: |
What types of guarantees does AAMCO offer? |
| A: |
All of our work is guaranteed. Depending on the extent of the work required, AAMCO offers several warranties from 6 month/6000 miles up to a Lifetime Guarantee, if the vehicle qualifies. Our guarantees are tied to the work performed and are honored at our locations coast to coast.
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| Q: |
What if I decide I don't want any work done? |
| A: |
That choice will always be yours and if that is the direction you wish to go, there will be no charge for our TranScan.
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| Q: |
How long will the FREE TranScan take? |
| A: |
Generally, our TranScan takes 45 minutes. This will include two initial road tests, one with our electronic scanner, an external inspection while the vehicle is on the lift and a pan examination. We encourage our customers to wait while this service is performed. All of our customers are invited to participate while this service is performed. If the TranScan indicates a repair is needed, and if you choose to have the work done, the repair can be completed in a day or two in most cases.
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| Q: |
What will this cost to fix? |
| A: |
The cost to repair will depend on the condition of your transmission. To assess the condition we first perform our free TranScan service, which includes a full and complete road test and external examination. Most late model vehicles are electronically controlled and it's possible that the symptom that you feel could be something other than the transmission. If that free road test indicates an internal problem we will need to perform our Remove, Disassembly and Installation (RDI) Service, for which there is a charge, to give you an exact cost of repair. We will obtain your authorization before we begin any service for which there is a charge.
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| Q: |
Why would I care about using a nation-wide company versus an independent local provider? |
| A: |
You may or may not travel extensively, but should you have a service need as an AAMCO customer, there are over 1200 service providers across the United States who are committed to your satisfaction. During difficult economic times, the warranties provided by independent shops are only valid for the length of your written warranty - or when that shop goes out of business, whichever comes first. AAMCO Transmission has been exceeding customer needs and expectations for more than 44 years! |

| Q: |
Why won't phone-shopping help solve my problem? |
| A: |
The phone is a useful tool to establish your initial contact and to begin to develop a sense of trust and credibility in a reputable transmission repair facility. The phone is NOT useful to arrive at a cost to solve your vehicle's problem. ONLY after carefully evaluating the condition of your transmission by conducting our free TranScan service - which may lead to a recommendation for an internal inspection - can an accurate repair cost be determined. All other phone techniques for giving "ball parks", "guesstimates" and worst-case scenarios are methods used to lure or entice an inquirer. |

| Q: |
How often should I have my transmission checked? |
| A: |
Consult your owner’s manual for recommended maintenance schedules, but practicing preventive maintenance can extend your car’s and its transmission’s life. We recommend an annual check of your vehicle’s transmission in order to catch little problems before they become big problems. |

| Q: |
How long does it take to check? |
| A: |
AAMCO centers perform a Free Transcan Service, which includes checking the level and condition of the transmission fluid, road testing your car, and a diagnosis of the external transmission controls. The Free Transcan Service is completed in approximately 90 minutes. |

| Q: |
What type of transmission fluid should I use? |
| A: |
Different transmissions require different types of transmission fluid. The experts at AAMCO recommend that you change your fluid every 25,000 to 35,000 miles as a part of our regular suggested maintenance --Safeguard Service. This service also includes replacing the filter or cleaning the screen, replacing the pan gasket, performing a final leak-check, and performing a road test. This service is warranted for 90 days against any leaks from your pan gasket.
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| Q: |
Do I need to make an appointment? |
| A: |
No appointment is necessary so you can bring your vehicle in right away.
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| Q: |
What types of services are available? |
| A: |
Transmission repair and service, General Auto Repair, Manual Transmissions and Clutch Services, Differentials and Rearends, 4x4's and transfer cases, Computer Diagnostics, Engine Performance, Car Starting Problems, Fluid Changes and Services, Tune Ups, Brakes, Shocks, Timing Chains, and a whole lot more.
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| Q: |
How much can I expect to pay for a transmission repair? |
| A: |
The price to repair a transmission depends on several factors. These include determining the cause of your transmission problem, the condition and type of transmission in your car, and the type of service that needs to be done. AAMCO offers an Free Transcan Service to identify how to fix your problem and keep your costs to a minimum. The AAMCO Free Transcan Service includes checking the level and condition of the transmission fluid, road testing your car, and a diagnosis of the external transmission controls. This service determines if there is a transmission problem, and if the problem can be corrected with an external repair or adjustment. Contact your local AAMCO center to have an Free Transcan Service completed. |

| Q: |
How long does it typically take for a transmission repair? |
| A: |
Minor services can sometimes be performed the same day since they do not involve the removal of your transmission. Major services or transmission rebuilding could take several days so that your transmission can be properly removed, reconditioned or rebuilt, and reinstalled. |

| Q: |
What do I do if I can’t drive my vehicle to the nearest AAMCO? |
| A: |
AAMCO Lancaster has Free Towing with repair, Please contact us for arrangements and details. |

| Q: |
What if my vehicle is broken down and it is after hours? |
| A: |
Call our tow service providers:
Andys Club Service - 661-940-5000
Allways Towing - 661-722-1506
Tell them you're taking your car to AAMCO and they will take it from there!
24 hrs a day 7 days a week!
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| Q: |
What kind of warranty coverage comes with a rebuilt transmission? |
| A: |
Depending on your type of vehicle, AAMCO offers coverage from one year, to lifetime coverages. Click here for more details. |

| Q: |
Where can I get my AAMCO warranty honored? |
| A: |
If you have a valid AAMCO warranty, you may take your car to any AAMCO center in the United States or Canada. Your warranty will be honored. |

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